Sales Policies

Refund Policy

Refunds require a valid reason. If no valid reason is provided, a refund can be requested within 14 days of purchase for no reason. Requests for refunds beyond 14 days may be denied. When requesting a refund, please provide detailed reasons as most of our products offer trial versions or free features before purchase.

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Refund Procedure

State the reason for the refund. Provide your personal registration information. Include payment details. Send an email to services@pkmer.cn.

Refund Processing Time

We will review your refund request within 7-15 business days. Please check your email for updates. If there are doubts regarding the refund reason, we will reply via email and request your active cooperation.

Non-refundable Cases

Refund requests cannot be made if the order/payment is still in pending status. Please try again after the payment is completed. If you have unpaid orders, please make the payment for the order before requesting a refund. You may need to update your